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booking conditions

Our Agreement with You

An agreement, which incorporates these booking conditions, is formed between us once you have given us your credit or debit card details when booking a StayDeansgate apartment by telephone, or after having booked through the StayDeansgate web site.

Payment

To confirm your booking we require that you give us your credit / debit card number. We will then send you a confirmation, by post or email, which also serves as an invoice for the cost of your stay. The full cost will be debited from your card 4 weeks before you are due to arrive, or immediately for bookings less than 4 weeks ahead.

Cancellation and Insurance

Once you have booked your stay, our agreement with you is a legal contract. You are allowed however to cancel your stay up until 4 weeks before you are due to arrive. From that point onwards, even if you decide not to, or are unable to, use the apartment(s), you remain liable to pay for the booking in full. For these reasons we strongly recommend that you consider taking out appropriate cancellation insurance.

Non-availability of the apartment

We would only cancel your stay if the apartment(s) was unavailable for reasons beyond our reasonable control. We would attempt to arrange for you alternative accommodation elsewhere, however if this was either not possible or not acceptable to you then we would refund to you all monies paid for your stay. Our liability to you would not extend beyond this refund.

Key arrangements

When debiting the cost of your stay from your credit/debit card, we will take an additional 50 key deposit per apartment. We will either post the keys and entry door code to your nominated address approximately two weeks before you are due to arrive, or make them available for you collect locally on the day of your arrival. At the end of your stay you undertake to return the keys to us in the jiffy bag provided within 7 days, upon which we will refund the 50 key deposit(s) to your card. You also undertake not to have any copies made of the keys.

Arrival

The apartment(s) will be ready for you from 3.00pm on the day of your arrival, unless otherwise agreed in advance. Please do not arrive earlier, as the apartment(s) may still be being cleaned following the previous let.

Departure

You should vacate your apartment(s) by 10am on the morning of your departure. To assist our cleaners, you are expected to leave the apartment(s) in a clean and tidy condition, and in particular to remove all rubbish to the refuse facility in the building.

Complaints

Should you find any faults or have any complaints during your stay, please advise us of these by telephone (during or after your stay) to the StayDeansgate office at Monkhouse Hill. The caretaker of the development should not be approached directly. Any unresolved disputes may be referred to arbitration.

Liability

We do not accept liability for damage, loss or injury unless caused by proven negligent act or omission of ourselves, our employees or contractors, or agents of the same, whilst acting in the course of their employment. This include loss or damage to the personal possessions you bring with you.

Damage and Breakages

You are responsible for any breakages or damage you cause to the apartment(s) and its contents. Please report these to us by phone before you leave, otherwise we reserve the right to send you an invoice which will also include an administration charge of 25.00. Note that we do not normally charge for minor breakages (eg glassware, crockery) provided that these have been reported.

Noise and Nuisance

The apartments are located in a residential development.  As such excessive noise is not permitted, and whilst in the communal areas of the building you must act in a manner appropriate to a residential development. The apartments must not be hired for the purpose of holding parties, and must only be used to accommodate  the number of people declared at the time of booking. Any customer not adhering to the above may be required to vacate the apartment immediately without any refund.

Web Site and Advertising

We make every effort to ensure that the information and apartment descriptions contained on our web site and on other web sites are accurate. We do however reserve the right to make small changes and we accept no liability for minor inaccuracies.

Purpose of Hiring

The apartments can only be booked to provide residential accommodation for the number of people stated on the booking and/or confirmation.  The apartments cannot be hired for any other purpose, including the conducting or offering of any form of business in or from the apartment.

Pets

Apart from guide dogs accompanying visually impaired guests, pets are not allowed into the apartment.

Smoking

Smoking is not allowed in the apartments. An ashtray is provided for use if smoking on the balcony.

Telephone

You may make use of the telephone provided in the apartment. A free of charge call cost allowance of 1 per day (averaged across your stay) is included in the rental cost. We reserve the right to charge your credit/debit card for any usage above this amount should such become apparent from the apartment phone bill.

(last updated 03 December 2010)

 

  Award winning cottages in the northern Lakes Andrew and Jennifer Collard, StayDeansgate Ltd, Monkhouse Hill, Welton, Cumbria CA5 7HW Timber lodges on the south west coast of Scotland
Telephone +44 (0) 16974 76254     cottages@monkhousehill.co.uk   www.staydeansgate.co.uk .    Company no. 5742358